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4 Ways to Embrace Crowdsourced Knowledge | Customer Experience | E-Commerce Times http://buff.ly/1kBkCXV
4 Ways to Embrace Crowdsourced Knowledge
www.ecommercetimes.com
Traditional knowledge management programs focus on distilling knowledge into systems of record, which end up being underutilized, chiefly because they cannot contain the long tail of knowledge. Conversely, nowhere are successful KM programs as impactful as where they intersect the customer experienc…
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