Bank trials digital workers for finance and HR roles

Macquarie will trial the use of digital workers for back-office roles in its finance and human resources departments as part of the financial services giant’s investment in artificial intelligence start-up Future Secure AI.

The trial will deploy Future Secure’s technology, which creates teams of AI employees, each with their own human name and face. The teams are managed by a human supervisor, referred to as the “human in the loop”.

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