On September 9th, JD HEALTH announced the results of its “AI + Medical Apparatus” strategic upgrade at the 2026 JD Global Technology Explorer Conference. Relying on its self-developed “Jingyi Qianxun” large model and JoyInside technology, JD HEALTH launched multiple new intelligent medical devices, with the number of products incorporating AI capabilities doubling compared to this year’s 618, aiming to build a full-cycle health management system and co-create a new intelligent ecosystem
Zhitong Finance APP learned that on September 9, at the 2026 JD Global Technology Explorers Conference AI Health Forum, JD Health (06618) focused on the latest achievements of its “AI + Medical Devices” strategic upgrade in the medical device business, continuously making efforts in three major directions: product innovation, professional services, and omnichannel expansion, to build a comprehensive health management system covering monitoring analysis, intelligent intervention, and professional services.
New products from JoyInside, including Xinhua Medical’s medical air purifier and disinfector, Lefu body fat scale, Deshilong rehabilitation bicycle, Tiankang Zhiyue AI health bed, Zuodian AI blood pressure monitor, and Bangbangche AI electric wheelchair, were showcased. Currently, the number of medical device products connected to JD Health’s AI capabilities has doubled compared to this year’s 618. JD Health will continue to work with industry partners to accelerate the implementation of intelligent products, health services, and omnichannel scenarios, jointly building an open and collaborative new ecosystem for intelligent medical devices.
AI Reshapes Product Value, Number of AI-Connected Products Doubles Compared to 618
Since 2025, JD Health has relied on its self-developed “Jingyi Qianxun” medical AI large model to successively launch several smart hardware products such as AI CGM and AI ventilators, providing users with an intelligent health management experience from monitoring analysis to intervention companionship through the JD Health APP.
This year, JD Health has fully upgraded its “AI + Medical Devices” strategy by integrating JoyInside to implant a “high emotional intelligence brain” into medical device products, achieving functions such as hyper-human-like dialogue, compatibility across all age groups, and highly coordinated speech and actions. As of now, the number of medical device products connected to JD Health’s AI capabilities has doubled compared to the 618 period this year.
The newly showcased Xinhua Medical air purifier and disinfector is aimed at families, hospitals, and health institutions, combining medical-grade disinfection and air purification capabilities, and can be used for the disinfection of various bacteria, viruses, and fungi. After being equipped with the JoyInside voice control module, users can control the device through natural voice, changing the previous reliance on remote controls and buttons. In the future, it will continue to connect to the JD Health APP, further integrating into the family health management system.
The Deshilong rehabilitation bicycle has also undergone an intelligent upgrade, innovatively integrating JoyInside voice control, incorporating voice interaction into rehabilitation equipment, and better assisting users with mobility difficulties in controlling the device through voice, providing a more user-friendly rehabilitation solution.
Extending the Boundaries of Health Management, Industry First to Launch Nursing Bed Delivery and Installation Integration
The entry of medical devices into households is just the starting point; the ability to continuously provide professional services determines user experience and health management value. Therefore, JD Health is focused on building a comprehensive service system covering the entire cycle of medical device products from purchase, installation to after-sales use
In response to the challenges of installing and providing after-sales service for nursing beds, JD HEALTH has collaborated with “JD Services+” to establish service standards and has taken the lead in the industry by launching an integrated delivery and installation service for nursing beds. Certified engineers can be scheduled for same-day visits within 2 hours to complete installation and debugging, as well as provide operational guidance and daily maintenance advice. Currently, this service is available in Beijing, Shanghai, Guangzhou, and Shenzhen.
To address issues such as users not knowing how to use the equipment or operating it incorrectly, JD HEALTH has combined home nurse services with AI voice assistance to provide users with on-site guidance, reminders of precautions, and correction of misconceptions, extending professional services from hospitals to homes. For example, with the Yuyue ventilator, users can consult online, and based on AI technology, the appropriate model can be intelligently matched to accurately solve purchasing difficulties; after the equipment is delivered, professional nurses will visit to complete equipment debugging and practical guidance, ensuring proper use of the equipment. Subsequently, users’ respiratory data will be automatically uploaded to the JD HEALTH APP, generating professional sleep reports, with doctors providing long-term online follow-up.
In addition, in the field of chronic disease management, JD HEALTH is promoting the transition of CGM dynamic blood glucose meters from “passive monitoring” to “active intervention.” Users can obtain one-on-one services from online health managers through the JD HEALTH APP, combining blood glucose data with dietary, exercise, and sleep habits to create personalized intervention plans and long-term follow-up.
Reconstructing user experience across all channels, bringing innovative products into real life
Medical devices emphasize experience, adaptability, and service; some products cannot be fully experienced, tested, or professionally decided upon through online images and text alone. Therefore, JD HEALTH is collaborating with offline entities such as JD Health Check Centers, JD MALL, Langjianwei Hospital, and JD Pharmacy to bring medical devices into more physical life scenarios.
Since the beginning of this year, JD HEALTH has successively created “Smart Enjoyment Silver Age Pavilions” in JD MALLs in cities like Guangzhou and Shanghai, focusing on showcasing AI medical devices and age-friendly products. This immersive real-life experience aims to lower the cognitive and usage thresholds, and by leveraging the advantages of consistent online and offline products, prices, and services, it explores a new model of integrated smart elderly care.
The pavilion also features an offline hearing center, collaborating with quality brands to establish a standardized fitting system, providing users with a full range of services including hearing aid fitting and debugging, effect evaluation, and maintenance guidance, while also offering free hearing screenings and consultations to address hearing impairment issues for the elderly, allowing users to enjoy professional hearing care services right at their doorstep.
In the future, JD HEALTH will continue to leverage its capabilities in “supply + AI + service + all channels,” partnering with industry players to drive the evolution of medical devices from isolated innovations to ecological collaboration, ensuring that smart health technology truly integrates into homes, serves users, and opens up new growth spaces for the high-quality development of the medical device industry
